Podcast, Season 2 - Episode 09
12 January 2023
00:36 - Welcome/Topic introduction
01:00 – Are "bad news" really "good news"? According to media research, negative headlines attract more attention. But why do reports about, for example, layoff figures make the front page, while reports about hiring figures don't? Don't Germans much prefer to receive positive news? And can we actually train our brains to think more positively rather than negatively?
11:30 – Is the customer still king? This week's question addresses a topic close to our hearts – customer service. Human service is increasingly being replaced by digital offerings. But what does this mean for customer well-being, and what should good service actually cost?
23:50 – Sharing instead of owning: The sharing economy – this term is considered a possible answer to the issues of sustainability, community, and affordability. But what exactly is this so-called "sharing economy," and how promising is this concept? In our topic of the week, we discuss the various forms of "sharing" – from car sharing and Airbnb to borrowing a drill from a neighbor and sharing knowledge in online forums. What will prevail, and what won't?
Look forward to another exciting episode full of insights into our research in the new year. We hope you enjoy listening!
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