New consumer study by the BAT Foundation for Future Issues
- Which leisure attractions are actually worth the money?
- What prices do German citizens consider reasonable for various consumer goods and services?
- In which areas would German citizens cut back if money became scarce?
- And what reasons motivate Germans to make spontaneous purchases?
The BAT Foundation for Future Issues explored these and other questions in its latest study on the consumer behavior of Germans. For this study, over 2,000 people aged 14 and over were interviewed in person, representing a cross-section of the population.
Key findings:
What is his money really worth?
- Almost every concert and zoo visitor was thrilled.
- The vast majority of musical, theatre or amusement park visitors were also satisfied with the value for money.
- In contrast, visiting fairs and festivals was only worth the money for two-thirds of the visitors.
- In a comparison over time, satisfaction increased most significantly for concerts and cinemas.
What should the price be?
Germans consider these prices to be reasonable:
- The upcoming summer holiday should cost around 920 EUR per person and a weekend trip no more than 226 EUR.
- Citizens are willing to spend more money on a hair appointment than on a restaurant visit, and even three times as much as on a movie night.
- The old rule of thumb of "10 percent tip" is outdated; nowadays, Germans consider less than 7 percent to be appropriate.
Saving when money is tight: Where do Germans cut back?
- If cuts are necessary, then going out should be the place to go. More than two-thirds of Germans would be most willing to forgo visits to pubs, restaurants, or cinemas.
- In contrast, only one in eight sees potential savings in the areas of home and garden, and only one in nine in the area of food and drink.
What motivates German citizens to make spontaneous purchases?
- Special offers are and will remain the main reason for the purchase of unplanned goods and merchandise.
- In contrast, advertising only provides a purchase incentive for one in eight people.
The results in detail
What is his money really worth?
Concerts and zoos are ranked number 1
But how do German citizens rate individual leisure attractions? Concerts and zoos are currently receiving the best ratings. With a satisfaction rating of around 90 percent, their service appeals to young and old, East and West Germans, families, singles, and couples alike. But also Musicals, sporting events and cinemas receive a lot of approval., just like theatres and museums, amusement parks and adventure pools, which delight the vast majority of their visitors. The rating for fairs is significantly worse., which only satisfy two-thirds of their guests.
When evaluating the attractions, the actual costs are of secondary importance. What matters is the satisfaction of individual needs. These range from experiences and distraction to relaxation and broadening horizons, all the way to feelings of community and happiness. Atmosphere, staff friendliness, and the staging of the attraction also have a significant impact on guest satisfaction. Satisfying all these diverse needs is the biggest challenge for any provider in the leisure sector, because only enthusiastic visitors become repeat visitors and speak positively about their experience. Note: Neither promotional campaigns, glossy brochures nor innovative marketing influence visitor behavior as much as personal experience and reports from third parties.
What should the price be?
These prices are considered reasonable.
The range of leisure activities is growing, both in quality and quantity. With an ever-increasing selection of goods and services, many German citizens are finding it difficult to choose. The decisive question is no longer just what one wants to consume, but above all what one can afford or what price one is willing to pay for it.
- For a two-week summer vacation Germans consider around 920 EUR to be appropriate, about 450 EUR for a week's holiday in winter and about 220 EUR for a short trip to a metropolis.
- For a Opera or theatre evening German citizens are prepared to spend €33. That's €12 less than for a musical performance, but four times as much as for a trip to the cinema.
- The Entrance to the zoo may cost more than to the museum., and monthly gym memberships can easily be twice as expensive as monthly book purchases.
- The old rule of thumb „The practice of leaving a "10 percent of the bill" as a fair tip is outdated in this country.. Only one in four Germans still considers this appropriate. Significantly more consider 5 percent or less to be sufficient.
When considering the appropriate price of a good or service, the The division in society is very clear.. In almost all areas, higher earners consider higher prices appropriate. The reasons for this are understandable: those with more money can spend more and are often willing to pay (more) for services. Conversely, those with little disposable income pay close attention to prices, look for deals and bargains, and save wherever possible. The only exception is a visit to the hairdresser: here, the relatively low average price of €25 among higher earners is surprising, as is the fact that lower earners consider 9 percent more appropriate for this service.
In the future, an increasing division between service recipients and service providers can be expected. While some are willing to spend (even) more, others have to save, consequently turning away and not taking advantage of many offers. They tend to limit themselves to passive leisure activities within their own four walls.
Saving when money is tight:
More in the area of experiential consumption than in the area of basic needs consumption
In contrast, only one in five can imagine saving on their retirement savings. And yet German citizens rate the potential for savings in food and expenses for house or apartment as significantly lower. The reasons for this lie in the low willingness to change residences, as this would mean a profound change.
But German citizens are also more willing to accept restrictions than before when it comes to media consumption, clothing, and even retirement planning. In contrast, significantly fewer citizens than in the past currently see the possibility of cutting back on food consumption and individual mobility. The first point has certainly been influenced by the increasing awareness of health and nutrition, as well as the boom in organic products in recent years and the fact that, compared internationally, relatively little money is spent on food and drink in Germany anyway, and therefore the potential for savings is already small.
The significantly decreased value for cars can be explained, among other things, by changing mobility behavior and the declining importance of the car. A key characteristic of this trend is that, compared to the past, many citizens no longer consider owning a car important. What matters is being mobile and reaching one's destination quickly, comfortably, and safely – whether by public transport, car sharing, or other alternatives.
The land of bargain hunters:
The main reason for impulse purchases is special offers.
Friendly and courteous sales staff also have very little influence on impulse purchases. However, this role must be viewed in two ways: While employees can rarely persuade a customer to buy unplanned additional products, unfriendly staff can quickly deter customers who are willing to buy from spending their money in the store.
Conclusion
In Germany, the options for consumption and leisure activities are extensive and diverse. If the large leisure industry sector is to remain successful in the future, offerings in many areas must become more individualized. The days when generic, packaged products and services dictated demand are long gone. Today and in the future, demand, driven by diverse needs and budgets, determines supply.


